August 28, 2019

Email Notification Template for Zendesk Support Tickets

Last week I had a bit of free time and started looking for a way to add the Reclaim Hosting brand to the support ticket notifications that are sent out to users when they put in a request. If you have no idea what I’m talking about, here’s what the support notification used to look like when a user put in a ticket to support@reclaimhosting.com: Before: In short, my goals…

CLMOOC Postcards: An Invitation to Write Out

In our CLMOOC community, we periodically send postcards to each other as a way to stay connected on paper, with a stamp, and mailbox delivery. Some of us do it more frequently than others, and I have lapsed a bit on getting postcards out the door.  (See a post I wrote about why we do […]