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Lauren Brumfield

Building Culture at Reclaim

I feel like I’ve had writer’s block for weeks now. I’ve been most productive with the monotonous tasks that I had been putting off for some time. Some days I work for hours without moving, while other days I can’t sit still for more than a couple of minutes. There’s no doubt that we all have been coping differently with an anxiety-inducing global pandemic, and I have been no exception….

Building Culture at Reclaim

I feel like I’ve had writer’s block for weeks now. I’ve been most productive with the monotonous tasks that I had been putting off for some time. Some days I work for hours without moving, while other days I can’t sit still for more than a couple of minutes. There’s no doubt that we all have been coping differently with an anxiety-inducing global pandemic, and I have been no exception….

Community Highlight: SUNY Oneonta’s Pandemic Diary Project

I had to stop what I was doing today to write this post. I had just been in touch with Ed Beck, Teaching, Learning & Technology Center (TLTC) Instructional Designer at SUNY Oneonta, about this coming contract term for their Domain of One’s Own instance. Ed shared a super cool project that has come to fruition over the last few months, and I am in awe. Before jumping into that,…

Filtering Alias Email Notifications into Slack

Ok, today I set out to revamp Sales team notifications for our reseller registrars. I’ll be documenting as I go, but will first share a little back story: We have some Domain of One’s Own schools that register Top Level domains for all of their users, so keeping those domains separate from shared hosting and consolidated in their own reseller registrar account is crucial. But as you could imagine, we’ve…

Screenshot Scenes

Scenes from the last few weeks…which in some ways have felt like a blur, and in other ways have been great quality time. Dual monitor setup to watch Tim share ds106.tv for the first time! Playing Quiplash with some Reclaim peeps to keep our minds off the news. Recording an extended presentation for #OER20 :: Session available here! Participating in #OER20– a brilliant event put on remotely by the lovely…

Tips on Working from Home

With news about Coronavirus updating seemingly by the hour (I feel like we’ve been living in a movie these last few weeks), a lot of schools/businesses/organizations/etc. have resorted to sending employees home to work remotely. Reclaim Hosting included. I feel incredibly lucky that my job has been remote for quite a while now so this shift has not felt as huge for me. On the other hand, I’ve received calls…

Custom Page Templates in WordPress

In an effort to start unpacking all things WordPress, I decided to start first with understanding how a few basic WP dashboard tools are working on the backend. Today I’m looking at Page Templates. Now it’s one thing to troubleshoot the WordPress file system in little spurts as tickets present themselves, and another thing entirely to build out your own page template. So while this may seem like basic knowledge…

February Team Learning: Domains & File Structures

The Reclaim Hosting team has started approaching professional development with a little more intention and as a group. We’ve decided to make each month as its own unit, and February is the month of Domains and File Structures. Obviously there’s a lot of ways to take this topic, so Meredith broke it down for us into three separate sections. The first third of the month was for Domains (i.e. Add-on,…

Creating Different Versions of cPanel for different User Groups in WHM

cPanel Packages work great in Domain of One’s Own or Managed Hosting environments where an administrator wants to offer different versions of cPanel to the end user. (i.e. Student vs. Faculty accounts; Beginner vs. Advanced accounts; 1GB vs. 5GB accounts… you get the picture.) Watch the video tutorial below to get a sense of what’s possible, and how you would go about creating your own cPanel packages in WHM. Introduction:…

What to Consider When Organizing Faculty Sites and Coursework in cPanel

I get asked all the time how to best organize work, specifically for Faculty course sites, within cPanel. Should Faculty put everything in one cPanel, or multiple, separate cPanels? Should they use single application installs or a multisite? Should they use subdomains or subfolders? My small preface here is that there’s no one “right” way to do all of the above. At the end of the day it really comes…

How to redirect a top-level domain without impacting subfolders

So I got a ticket this morning (thank you Skidmore Domains!) regarding domain redirection and ending up teaching myself the fix thanks to my bff Google! Now I’m not sure if this solution is “best practice” since it involves tweaking the .htaccess file, but it worked and I’m proud of it nonetheless. 🙂 Support Scenario: Can I redirect a top-level domain without impacting subdirectories of that domain? For instance, let’s…

Quick Actions: Converting .HEIC to .jpg

This post is completely out of the norm of what I usually write about, but wanted to document a workflow that I use fairly regularly when uploading photos to my computer. With the rollout of iOS 11, I’ve noticed that if I airdrop photos from my iPhone to my Mac, the photos will drop in on my desktop as .HEIC files. It’s not all the time, so I’m not sure…

Activating Installatron Apps on a per User/Group Basis

I’ve seen a little confusion surrounding the ability to enable/disable applications on a per user/group basis within a Domain of One’s Own environment, so I thought I’d follow up with a little tutorial: We should already know that it’s possible to set different user groups for cPanel accounts via Hosting Packages, and then customize the cPanel features that are accessible to each user group (i.e. Hosting Package) via Feature Manager….

Community Highlight – coventry.domains

I can’t believe that my last blog post was roughly a month ago! There’s so much that I need to share in this little space and the work at Reclaim is far from slowing down any time soon. But what better way to jump back into blogging than to start a new series of posts showcasing work done in the Reclaim Community? This sort of thing is long overdue, frankly,…

Email Notification Template for Zendesk Support Tickets

Last week I had a bit of free time and started looking for a way to add the Reclaim Hosting brand to the support ticket notifications that are sent out to users when they put in a request. If you have no idea what I’m talking about, here’s what the support notification used to look like when a user put in a ticket to support@reclaimhosting.com: Before: In short, my goals…

Removing Email Section from cPanel

It is a common request for institutions to want to remove the Email section from cPanel for end users of Domain of One’s Own or even Managed Hosting setups. To remove Email globally across all accounts, you’ll need to log into WHM and navigate to Feature Manager: Click on the main cPanel package that end users receive. In the above case, the package is called default. If there are multiple packages listed…